Online Communications

Every department in your business is either using online communications or will need to in the near future. Every business model benefits from the power of online communications in this day in age. Extending service like e-mail, VOIP, Video Messaging, chat, instant messaging, or online customer services portals can be easily and affordable instituted with ProNeticas communication services.

After we complete installation and evaluation, we believe the next phase is to continually monitor your communication services. Future adjustment to these services by ProNeticas means that you will gain the most amount of automation to your business model. The results are staggering when you bundle in these features to your online communication services.

Examples of Communication Service Automation:

service	automation service
e-mail	e-mail multiple list management and response systems, auto-attendant, auto account management, ticketing and tracking, easy initiation ticketing, auto-filtering, auto-responders, auto-notify, auto-escalation, marketing lead conversion, customer conversion, CRM placement, ERP management
Video Messaging (many-2-many)	pop3 ticketing and drip system; video messaging meeting reminders, automatic customer resolution, remote mastering, SIP + H323 for mass conferencing
VOIP	VOX menu trees, voice recognition, marketing number tracking, auto-attendant, trouble-attendant, email based voice mail, web based voice mail management, web based extension management, smart devices
chat systems	canned response chat systems, auto-attendant, auto ticketing, auto records, auto email responders, auto accounts, auto-transfer, alerts, triggers, hold queue
IM	intelligent instant messaging XML response systems, support questioning
online customer service	Ticketing and tracking, easy initiation ticketing, auto-filtering, auto-responders, auto-notify, auto-escalation, marketing lead conversion, customer conversion, CRM placement, ERP management

There are lots of forms of online communications that a business can take advantage of. We believe that every business needs to use almost all of these tools at some capacity. Our technology plan includes fitting the right online communication tools to your business industry needs. From there we provide training and hands on adoption into your company so you can start using all of your tools at their full potential, in turn you obtain full traction in any market.